1. Introduction
Welcome to UNXGO. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, use our services, or interact with our travel curators.
2. Offline Business
UNXGO is primarily a travel lead-generation platform rather than a fully online booking engine. Customers submit enquiries through the website, while quotations, confirmations, and payments are handled offline.
Privacy Policy should reflect the actual data practices.
3. Nature of Service
For a hotel and holiday package enquiry website like UNXGO, the policy should clearly state the following:
- UNXGO provides hotel bookings, holiday packages, transportation, and travel-related services.
- Customers submit enquiries through the website.
- Final quotations, booking confirmations, and payments are completed through offline communication (telephone, WhatsApp, email, or in-person).
4. Information We Collect
- Name
- Mobile number
- Email address
- City/Country
- Destination
- Travel dates
- Number of travellers
- Hotel preferences & Locations
- Budget
- Any information voluntarily provided by customer
- Preference Data: Your travel interests, emotional goals, dietary requirements, and feedback.
- Technical Data: IP address, browser type, operating system, and platform details.
5. Collection and process of payment
UNXGO does not collect or process online payments through this website. Payments for confirmed bookings are completed offline through bank transfer, UPI, payment links, cash, cheque, or other mutually agreed methods.
6. Lead Collection & Consent by the customer
Lead Collection – Leads and collected through enquiry forms for –
- Contact customers
- Prepare quotations
- Confirm bookings
- Provide customer support
- Send itinerary updates
Consent by the customer - By submitting an enquiry, the you consent to being contacted through telephone, email, SMS, or WhatsApp or in person regarding his/her travel enquiry.
Customer information to be shared only with relevant booking partners such as hotels, resorts, home stays, cruise liners, camps and tents operators, airlines, tour and package operators, transport providers and other service providers as and when necessary and services of these service providers are related to customers enquiry.
To execute your travel plans flawlessly, we may need to share your personal data with trusted third parties, including:
- IT & System Administration: Partners who provide technology and hosting services to UNXGO.
- Legal Authorities: When required by law or to protect our rights and the safety of our clients.
We mandate that all third parties respect the security of your personal data and treat it in accordance with the law.
8. Marketing
Marketing – customer may receive the following for the purpose of marketing and information sharing –
- Package offers
- Promotional emails
- Festival offers
- Travel updates
- WhatsApp information about hotels, packages and other information.
A customer can opt out from receiving regular information by communication to info@unxgo.com
9. Children's Privacy
Services are not intended for children under 18 without parental or guardian involvement.
10. How We Use Your Data
We use the information we collect to provide and enhance our luxury travel services. Specifically, we use your data to:
- Craft highly personalized, bespoke travel itineraries.
- Process bookings and manage your travel arrangements.
- Communicate with you regarding your trip, including concierge assistance.
- Improve our website, services, and overall customer experience.
11. Data Security
We have implemented robust, state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is strictly limited to those employees, agents, and curators who have a business need to know.
12. Your Rights & Choices
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of any incomplete or inaccurate data.
- Request erasure of your personal data.
- Object to the processing of your personal data.
- Withdraw consent at any time where we are relying on consent to process your data.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at-
Email: info@unxgo.com
Phone: +91 91473 75515 / +91 91471 30071