UNXGO acts solely as a technology platform connecting users with independent travel service providers. UNXGO is not the owner, operator, or supplier of transportation, accommodation, activities, or other travel services unless expressly stated.
1. Agreement to Terms
By accessing our website and utilizing the bespoke travel curation services provided by UNXGO, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you are prohibited from using our services. These terms constitute a legally binding agreement between you and UNXGO Ltd.
Definitions for:
- "UNXGO", "Company", "Platform", "Services"
- "Customer", "Traveller", "Guest"
- "Supplier", "Third-party Provider"
- "Booking", "Package", "Experience", "Travel Arrangement"
2. Booking & Reservations terms
UNXGO’s boking and reservation role includes:
- Booking confirmation process
- Availability
- Pricing and rates
- Taxes
- Cancellation before confirmation
3. Payment against bookings
Payment against bookings for hotels and resorts, home stays, cruise liners, camps and tents operators, airlines, tour and package operators, transport providers and other service providers as and when necessary are collected through off line from the you and no credit card details are taken for this purpose. Refunds and cancellations are guided by the respective hotels and other service providers guidelines and you shall be informed about the same guideline at the time of making the reservation or booking finalization.
4. Travel Documents & Insurance
It is the sole responsibility of the traveler to ensure they hold valid passports, visas, and health documents required for their destination. Passports must typically be valid for at least six months beyond the date of return. UNXGO cannot be held liable for any journey disruptions resulting from missing or invalid travel documentation.
5. Limitation of Liability
UNXGO acts merely as an agent for the independent suppliers who provide hotel accommodations, transportation, sightseeing, and other services. We are not liable for any personal injury, property damage, loss, or delay resulting from the acts or omissions of any such suppliers. We do not assume responsibility for force majeure events, including extreme weather and natural calamities, political unrest, war or war like situation or global health crises.
6. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction in which UNXGO Ltd. is registered, without regard to its conflict of law provisions.
7. Intellectual Property
We respect and protect intellectual property rights. All elements of this website, including but not limited to our logo, brand identity, user interface (UI), software, website content, graphics, designs, trademarks, icons, images, and other proprietary materials, are the exclusive property of our company or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.
No part of this website may be copied, reproduced, modified, distributed, published, transmitted, displayed, or used for commercial purposes without our prior written permission. Unauthorized use of our intellectual property may result in legal action.
Any third-party trademarks, logos, or content appearing on this website remain the property of their respective owners and are used only with appropriate authorization or as permitted by law.
If you believe that any content on this website infringes upon your intellectual property rights, please contact us promptly so that we can review and address the matter appropriately.
8. Limitation of Liability
Unxgo acts as a platform connecting travelers with travel services, experiences, accommodations, transportation providers, and other third-party suppliers. While we strive to provide a reliable and seamless travel experience, certain services are provided by independent suppliers and partners, and Unxgo does not control or guarantee the performance of such third parties.
To the fullest extent permitted by applicable law, Unxgo shall not be liable for any loss, damage, delay, inconvenience, expense, or claim arising from or related to:
- Failure, cancellation, modification, or disruption of bookings;
- Delays, missed connections, schedule changes, or service interruptions;
- Acts, omissions, negligence, or defaults of airlines, hotels, transport providers, tour operators, or other third-party suppliers;
- Weather conditions, natural disasters, acts of God, pandemics, government actions, strikes, civil disturbances, or other events beyond our reasonable control;
- Technical failures, website downtime, system errors, payment processing issues, communication failures, or unauthorized access;
- Loss of data, business opportunities, reputation, or any indirect, incidental, special, consequential, or punitive damages.
9. Dispute Resolution
We are committed to resolving any concerns or complaints fairly, efficiently, and transparently. If you have any complaint, dispute, or concern relating to our services, products, or these Terms, please contact our customer support team first. We will review your complaint and make reasonable efforts to resolve the matter through direct communication and mutual discussion.
If the dispute cannot be resolved through our customer complaint process within a reasonable period, the parties may mutually agree to attempt resolution through mediation. Mediation shall be conducted by a mutually agreed mediator, and the parties shall cooperate in good faith to reach an amicable settlement.
Where permitted by applicable law and if appropriate, any dispute that remains unresolved after mediation may be referred to arbitration in accordance with the applicable arbitration laws and rules. The arbitration proceedings shall be conducted by a mutually agreed arbitrator, and the decision of the arbitrator shall be final and binding on the parties, except where otherwise required by law.
Nothing in this clause limits your statutory rights as a consumer or prevents either party from seeking urgent or injunctive relief from a court of competent jurisdiction where such relief is necessary.
Any claim, complaint, or legal action arising out of or relating to these Terms or our services must be initiated within the period prescribed under applicable law. Where no mandatory legal period applies, any claim must be brought within [15 days] from the date on which the event giving rise to the claim occurred.
This Dispute Resolution clause shall be governed by the laws applicable to these Terms, and any proceedings shall be subject to the jurisdiction of the competent courts as provided under applicable law.
10. Pricing, Taxes & Additional Charges
- Prices may change before booking confirmation.
- Currency fluctuations may affect pricing.
- Government taxes, visa fees, local fees, resort fees, or mandatory charges may apply.
- Additional expenses incurred during travel are the traveler's responsibility.
11. Payment Default Clause
Customers are required to complete all payments within the timelines specified at the time of booking. Any delay in payment may result in the suspension of services, withholding of booking confirmations, or other actions deemed necessary by UNXGO. Delayed payments may also affect the availability of the selected services, products, or travel arrangements.
Right to Cancel Bookings Due to Non-Payment
UNXGO reserves the right to cancel or modify any booking where the required payment has not been received within the stipulated timeframe. In the event of cancellation due to non-payment, UNXGO shall not be responsible for any loss, inconvenience, or additional costs incurred by the customer.
Recovery of Outstanding Amounts
In cases where payments remain unpaid or outstanding amounts are due, UNXGO reserves the right to recover such amounts through appropriate measures. Customers shall remain liable for any pending payments, charges, or costs arising from their booking commitments.
Loss of Deposits
Any deposits or advance payments made towards a booking may be forfeited in the event of payment default, cancellation due to non-payment, or failure to complete the required payment obligations. The applicability and extent of deposit forfeiture shall be determined based on the terms and conditions associated with the specific booking.
12. Cancellation by UNXGO
UNXGO reserves the right to cancel, modify, postpone, or discontinue any booking, activity, tour, package, or service where circumstances beyond its reasonable control or operational requirements make it necessary to do so. UNXGO will make reasonable efforts to provide advance notice to customers wherever practicable and will assist customers with available alternatives.
1. Supplier Failure
UNXGO may cancel a booking where a supplier, service provider, partner, or third-party vendor fails to provide the confirmed services, becomes unable to fulfil contractual obligations, or does not meet UNXGO’s required service standards. In such circumstances, UNXGO will make reasonable efforts to arrange an alternative service of comparable value, subject to availability. If an appropriate alternative cannot be arranged, customers may be eligible for a refund of the amount paid for the affected services, after considering any non-recoverable costs already paid to suppliers.
2. Safety Concerns
UNXGO reserves the right to cancel or suspend any booking where it reasonably determines that proceeding with the service may pose a risk to the health, safety, or security of customers, staff, partners, or local communities. Safety-related cancellations may arise due to operational risks, unsafe conditions, travel advisories, security threats, or other circumstances affecting customer wellbeing. UNXGO’s decision to cancel on safety grounds shall be final and shall be taken with the primary objective of protecting customers and ensuring responsible travel operations. Where possible, UNXGO may offer rescheduling options, alternative arrangements, or applicable refunds depending on the circumstances and recoverability of costs.
3. Political Instability and Government Restrictions
UNXGO may cancel, postpone, or modify services due to political instability, civil unrest, conflicts, government restrictions, travel bans, border closures, regulatory changes, or other circumstances affecting the safe and lawful operation of the service. In such situations, UNXGO will evaluate available options, including rescheduling, providing alternative arrangements, or issuing refunds or credits where applicable. Refund eligibility may depend on amounts recoverable from suppliers and third-party service providers.
4. Natural Disasters and Force Majeure Events
UNXGO may cancel or suspend bookings due to unforeseen events beyond its reasonable control, including but not limited to natural disasters, extreme weather conditions, earthquakes, floods, storms, pandemics, public emergencies, strikes, transportation disruptions, or other force majeure events. In such circumstances, UNXGO will make reasonable efforts to assist customers by offering alternative dates, replacement services, credits, or refunds where possible. UNXGO shall not be responsible for costs that cannot be recovered from suppliers or third parties due to such events.
5. Insufficient Participation (Where Applicable)
For services, tours, or group experiences that require a minimum number of participants, UNXGO reserves the right to cancel the booking if the required participation level is not achieved. Where such cancellation occurs, UNXGO will notify affected customers within a reasonable timeframe and may offer alternative dates, replacement experiences, credits, or a refund of eligible amounts paid, subject to applicable supplier terms.
6. Unavailability of Critical Services
UNXGO may cancel or modify a booking where essential services required for the successful operation of the experience become unavailable, including but not limited to transportation, accommodation, permits, venues, guides, equipment, or other critical arrangements. UNXGO will make reasonable efforts to provide suitable alternatives. If no reasonable alternative is available, customers may receive a refund or credit for the affected portion of the booking, subject to applicable deductions for costs already incurred.
7. Refunds and Customer Assistance Following UNXGO Cancellation
Where UNXGO cancels a booking, customers will be informed as soon as reasonably possible. Any refund, credit, rescheduling option, or alternative arrangement will be determined based on the reason for cancellation, supplier policies, recoverable costs, and the specific circumstances of the booking. UNXGO will always endeavor to provide fair and reasonable solutions while ensuring the safety, quality, and reliability of its services.
13. Traveler Conduct Policy
At UNXGO, we are committed to creating exceptional, safe, and respectful travel experiences for all guests, partners, suppliers, and local communities. Travelers are expected to conduct themselves responsibly and respectfully throughout their journey. By booking and travelling with UNXGO, guests agree to:
- Treat all properties, facilities, vehicles, equipment, and destinations with care and respect, and refrain from causing any damage.
- Follow all applicable local laws, regulations, customs, and guidelines in every destination visited.
- Behave respectfully towards UNXGO representatives, staff members, suppliers, partners, and fellow travelers. Any form of harassment, intimidation, discrimination, or inappropriate conduct will not be tolerated.
- Avoid any unlawful activities or behavior that may compromise the safety, comfort, or experience of others.
- Act responsibly and ensure that their actions do not endanger themselves, other travellers, or any individuals involved in delivering the travel experience.
UNXGO reserves the right to suspend or terminate travel services, without refund or compensation, where a traveller engages in serious misconduct, violates applicable laws, creates safety concerns, or significantly impacts the experience of other guests, partners, or suppliers.
We appreciate our travelers’ cooperation in maintaining the standards of respect, responsibility, and discretion that define the UNXGO experience.
14. Website Usage & Prohibited Activities
Users are permitted to access and use this website only for lawful and intended purposes. By using this website, you agree not to engage in any activity that may harm, disrupt, or misuse the website, its services, or other users’ experience.
Users must not:
- Attempt to gain unauthorized access to the website, its systems, servers, or any associated networks, including through hacking or other malicious activities.
- Copy, reproduce, distribute, modify, or use any website content, materials, or information without prior written permission.
- Use automated tools, bots, crawlers, scrapers, or similar technologies to collect, extract, or monitor website data without authorization.
- Upload, transmit, or distribute any harmful, malicious, or illegal content, including viruses, malware, or files that may damage the website or affect its operation.
- Misuse the website’s booking or reservation systems, including making fraudulent bookings, submitting false information, or interfering with the availability of services.
We reserve the right to restrict access, suspend accounts, cancel bookings, or take appropriate legal action against users who violate these terms or misuse the website.
15. Limitation of Liability
To the maximum extent permitted by applicable law, UNXGO shall not be liable for any loss, damage, injury, delay, inconvenience, expense, or other consequences arising from circumstances beyond its reasonable control or from matters related to third-party services.
UNXGO shall not be responsible or liable for:
- Loss, theft, or damage of baggage or personal belongings during travel.
- Missed flights, trains, transfers, connections, or other transportation arrangements.
- Any failure, delay, cancellation, negligence, or service deficiency caused by airlines, hotels, transport providers, tour operators, suppliers, or other third-party service providers.
- Decisions, actions, or omissions made by users during their travel arrangements, including failure to comply with applicable travel requirements, instructions, or regulations.
- Any illness, injury, medical condition, medical emergency, or health-related issue arising before, during, or after travel.
- Travel disruptions, delays, cancellations, route changes, weather conditions, strikes, government restrictions, natural events, or other circumstances affecting travel plans.
UNXGO acts as a facilitator of travel services and does not control or guarantee the performance of third-party suppliers. Users are responsible for ensuring they have appropriate travel insurance, documentation, and arrangements suitable for their individual circumstances.
Nothing in this clause limits or excludes any liability that cannot be excluded under applicable law.